FREQUENTLY ASKED QUESTIONS
Can you do a rush order? If so, how fast can it be done?
We can do rush orders! Rush orders will be received in 2 weeks. There is additional $200 fee for rush work, and only one outfit can be rushed. Please email us for more info.
Where are your suits, shirts and other clothing made?
Our bronze and silver collections are made in China, while our Gold, Platinum, and Diamond collections are made in Italy. We are proud of our relationships with our factories and feel confident that we are providing the best possible garment for our clients.
What is your return policy?
Due to the custom nature of our clothing, all sales are FINAL. However, we want you to be 100% happy with your purchase so we will do all we can to provide alterations to make any slight adjustments necessary to your clothing Please see our Terms and Policies page for more information on tailoring costs.. If the fit issue cannot be resolved, we will remake the clothing at our expense.
However, if a return is requested due to customer error (i.e. not liking the fabric you selected after you see it completed), we will remake the garment in the same price range for 70% of the cost.
When can I expect to receive my clothing?
While we try to turn orders around as quick as possible, we do our best to take the proper amount of time to make your clothing. Our products take approximately 35 days to make and ship. We know, it's a long time, but it is well worth the wait! As stated above, if a rush is necessary, we will do all we can to accommodate within reason.
What fabrics do you use?
We use cloth from England and Italy (Vitale Barberis Canonico, Reda, Drago) for our Gold Level and above, and we use a collection of cloth that is on hand at our factory for our Bronze level fabrics. These fabrics can range from high end Asian made cloth to end-of-bolt cloth from many different Italian and English mills.