Frequently Asked Questions
Can you do a rush order? If so, how fast can it be done?
We can do rush orders! Rush orders will be received within 10 days of ordering. There is additional $200 fee for rush work, and only one outfit can be rushed. Please email us for more info.
Where are your suits, shirts and other clothing made?
We don't see any reason to be shy about where we make clothing. The fact is, most custom apparel is made in Asia. all of our suits, jackets, slacks and shirts are built in Thailand and China. We are proud of what we make. No question, you will get incredible quality, construction and care from any of our facilities. Our #1 goal is your satisfaction with your clothing.
What is your return policy?
Due to the custom nature of our clothing, all sales are FINAL. However, we want you to be 100% happy with your purchase so we will do all we can to provide alterations to make any slight adjustments necessary to your clothing. If the fit issue cannot be resolved, we will remake the clothing at our expense.
However, if a return is requested due to customer error (i.e. not liking the fabric you selected after you see it completed), we will remake the garment in the same price range for 70% of the cost.
When can I expect to receive my clothing?
While we try to turn orders around as quick as possible, we do our best to take the proper amount of time to make your clothing. Our Classic Performance options take approximately 4-6 weeks to make, and our Luxury Handmade options take 8-10 weeks. We know, it's a long time. But it is well worth the wait! As stated above, if a rush is necessary, we will do all we can to accommodate within reason.
What fabrics do you use?
For our Classic Performance suits, we use cloth from England and Italy (Vitale Barberis Canonico, Reda, Drago), but we also use fabric that our factories have on hand for our starter options. These fabrics can range from high end Asian made cloth to end-of-bolt cloth from many different Italian and English mills. Keep an eye out for those in our newsletter.